Work With Your 24/7 Monitoring Team
The moment your home alarm system in Atlanta goes off, your 24-hour monitoring specialists will instantly act. Their first step is to verify your alarm, and that means reaching out to you. The protocol they abide by is based on the kind of emergency. To illustrate, if the emergency is due to a medical situation, one effort will be made to reach you before first responders are dispatched. If you’re dealing with an intrusion - the most common type of event - a monitoring specialist will abide by these procedures to get in touch with you:
- An effort will be made to contact you via the touchscreen interface. You will usually be requested to provide a passcode.
- If that attempt doesn’t prompt a reply, a call is made to your main contact number.
- A second number or first emergency contact is tried next.
- If you still can’t be reached, nearby police officers are dispatched.
- Your monitoring professionals will try to reach you again after the proper authorities are contacted.
If you're not in a situation where you can communicate with monitoring agents, don’t fret. Help will still be deployed even if you're unable to verify the emergency.
Get prepared for any crisis with a Vivint home alarm system in Atlanta
Get prepared for any crisis with a contemporary home alarm system in Atlanta from Vivint. Dial (404) 905-1132 to start customizing your property’s defense today.